Harlem Spirituals is a premier New York City Sightseeing provider. All tours have been carefully designed to show you, our guest, all that New York has to offer. For the past 20 years, groups and individuals have enjoyed a multitude of creative programs that capture the essence, excitement and flavor of this great city. Attention to detail is what differentiates us from the rest. Allow us to be your escort through the WORLD’S CAPITAL!

Sightseeing Policies
• Starting point for all tours: Harlem Spirituals Terminal – 690 Eighth Avenue (between 43rd and 44th Streets), New York
• Meeting time: minimum 15 prior to tour departure time
• Reservations are required
• Prepayment is required
• Child rates apply to children 5 to 11 years old.
• Children 4 years old and younger not occupying a seat will not be charged.
• Appropriate attire for Harlem Gospel Tours is required (shorts not allowed). We reserve the right to refuse service to clients improperly dressed and will not refund (partially or full) for the tour.
• Harlem Spirituals assumes no liability or responsibility for 1) traffic conditions, or access to sites or other conditions beyond its control 2) sudden closure and non-access to streets, landmarks or sites by Police and or Government officials 3) and acts only as an agent for the companies that actually supply the services, and cannot be held responsible for acts or defaults of companies and/or persons engaged in carrying out the services of the tour.
• Harlem Spirituals reserves the right to cancel or change any tours, schedules or rates and to cancel or substitute routes and stops on any tour without prior notice and to substitute restaurants, attractions, landmarks and or sites as directed by officials. Form of Payment
Harlem Spirituals requires that all services be paid in advance (at time of booking). We accept American Express, Visa, MasterCard or Discover as full payment. As an added security the CVV number of your credit card will be required when entering your credit card information.

Documentation
A confirmation for the services booked must be printed at the conclusion of the transaction. This is the documentation you need to exchange for actual boarding tickets at our office. An e-mail message will also be sent to the address you have provided. This message will not be acceptable to exchange for boarding tickets.
Changes / Amendments / Modifications to existing reservation
Should you decide to make any changes to your reservation after confirmation, our personnel will do all possible to fulfill your requirements. All changes must be put in writing and received by us, contingent on penalty fee dates, e-mail to info@harlemspirituals.com or Harlem Spirituals / New York Visions, 690 Eighth Avenue, New York, New York 10036. For changes that result in a reduction of services and/or for changes within 45 days, a charge of $25 per booking will be applied. If your change results in cancellation of any services and Harlem Spirituals incurs charges, these charges will be charged to you above the change fee. If a change / modification / revision / or amendment is made, at any time after initial request, to the Niagara Falls One Day excursion a change fee of $35.00 will be incurred.

Cancellation Policy
Sightseeing Tours :
All cancellations must be put in writing and received by us, contingent on penalty fee dates, e-mail to info@harlemspirituals.com or Harlem Spirituals / New York Visions, 690 Eighth Avenue, New York, New York 10036.
- Cancellation received 14 days or less prior to tour date will be assessed a $25.00 processing fee per booking.
- Cancellation received 2 days prior will be assessed a processing fee equivalent to 50% of initial reservation or $50.00 whichever is greater.
- Unused features are non-refundable
- No shows forfeit entire payment
Niagara Falls and Washington DC excursion:
- Cancellation received 30 days or less prior to tour date will be assessed a $50.00 processing fee per booking.
- Cancellation received 14 days or less prior to tour date will be assessed a $150.00 processing fee per booking.
- Cancellation received 2 days or less prior to tour date will be charged in full – 100% cancellation fee.
- Unused features are non-refundable
- No shows forfeit entire payment

Complaints and Claims
Complaints must be made in writing and received by Harlem Spirituals no later than fourteen (14) days after the date that services were provided to a tour participant. Any claim received after the fourteen (14) days will be processed at the discretion of Harlem Spirituals, Inc.

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